GENERAL CONDITIONS

These GENERAL CONDITIONS OF CONTRACT (GCCs) link the customer with the company SPECIAL PRICES AUTOREISEN S.L. (hereinafter “AUTOREISEN”), holder of the rights associated with the brand "Autoreisen Rent a Car”, with a registered office in Tenerife. AUTOREISEN (www.autoreisen.com) is a company with a place of business at no 5, Calle San Francisco, Edificio Santander Planta 8º, 38002 Santa Cruz de Tenerife. The company’s tax identification number (CIF) is B38086500. The email contact address is reservas@autoreisen.com.

The customer can make his/her reservation online through any of the platforms and, after making it, he/she will receive the confirmation or denial of his/her reservation request at the email address provided to us for this purpose.

AUTOREISEN reserves the right to refuse or reject a particular reservation request for operational reasons, especially in case of unavailability of vehicles as requested by the customer. It may also deny or refuse such a request or reservation if it is incomplete, inaccurate or wrong, or if it does not comply either with the applicable conditions of hire or with current regulations.

The person named on the contract, the holder of the reservation, and the main driver must be the same person. Contracts and reservations cannot be assigned or transferred to another person. Once the contract has been signed, no amendments can be made to the additional drivers. New drivers may be added, subject to payment of the appropriate charge.

For security reasons, no banking or financial information will be requested through the platform, although you must provide it, particularly, your credit card at the moment of removal of the hired vehicle in the office. Credit cards must belong to the holder who provides them, be valid and in force. Major credit cards (Visa/MC/Amex/Dinners) are accepted, as well as bank debit cards issued by financial institutions. Prepaid cards are not accepted.

AUTOREISEN can refuse to rent a vehicle to any customer who behaves in an unacceptable manner, in cases where AUTOREISEN has a clear suspicion that the customer is under the influence of alcohol or drugs, or if we consider that the customer’s behaviour is abusive or intimidating towards AUTOREISEN’s agents.

AUTOREISEN does not rent vehicles to drivers under 23 years old, as we inform users during the reservation process.

Users can only rent a vehicle with AUTOREISEN when they confirm to AUTOREISEN that they meet the following requirements:

• At least 23 years of age.

• Holder of a driving licence valid in Spain.

• That the valid licence referred to in point b) above, has been held for a minimum of two years at the time of the reservation request made by the user to AUTOREISEN."

In accordance with the foregoing, AUTOREISEN does not apply a charge or any price in case of reservation requests made by users who do not comply with all the above requirements, since it will not be possible to attend any request for hire from users that do not comply with all of these requirements.

(*) Driving licences issued in accordance with Spanish law are valid for driving in Spain as are those issued in countries of the European Union and the European Economic Area (Iceland, Liechtenstein and Norway) in compliance with the applicable European regulations. In addition, under certain conditions, the following driving licences are also valid for driving in Spain:

• National driving licences from other countries issued in accordance with Annex 9 of the Geneva Convention, or with Annex 6 of the Vienna Convention, or those differing slightly from such models in the adoption or deletion of non-essential headings.

• National driving licences from other countries that are written in Spanish or accompanied by an official translation thereof.

• International driving licences issued abroad in accordance with Annex 10 of the Geneva Convention, or according to the model of Annex E of the International Convention of Paris, if the countries have joined this Convention, but they have not signed or joined that of Geneva. In this case a valid international driving licence shall be presented in conjunction with a national driving licence in force in the relevant country.

• Those driving licences recognized in some international conventions to which Spain is a party and under the conditions indicated thereof.

For for further information about the conditions of validity of the driving licences in Spain, you may consult the following links: http://www.dgt.es/es/ y https://sede.dgt.gob.es/es/tramites-y-multas/permiso-de-conduccion/canje-de-permisos/espana.shtml"

These same conditions and requirements are also enforceable regarding any additional driver who may be indicated by the customer.

AUTOREISEN reserves the right to deny or refuse a particular request or reservation if these specific conditions are not met.

Similarly, following confirmation of the reservation, AUTOREISEN may cancel it in the following cases:

• If it is found that the information provided by the customer is not correct, real or is not up to date.

• If the customer violates the terms of the lease."

The vehicle shall be driven solely by the drivers authorised in the contract by AUTOREISEN. Drivers shall pay full attention to road traffic laws or any other laws applicable at all times and in all situations.

The model of vehicle reserved is only indicative and it may be replaced by another of similar characteristics within the same category contracted by the customer.

The vehicle must not leave the island where it was hired, and under no circumstance may the vehicle be returned on a different island than the one indicated in the hire contract, except with specific written authorisation from the lessor. Any expense that arises beyond the ambit of the island where the hire was contracted (workshop repairs, towing, breakdown or transfer) shall be the responsibility of the customer.

In case of accident, the customer must not move the vehicle from the site where the accident occurred, in order to allow the relevant authorities to determine what actually happened, and the customer must inform AUTOREISEN immediately about what has happened. The customer must not leave the vehicle at any time without having taken the measures required to prevent further damage or harm. AUTOREISEN reserves the right to cancel the contract in the event that the customer has not acted according to their contractual obligations. The customer will be obliged to pay AUTOREISEN any damages caused to the company as a consequence of the accident, particularly where these are not covered by the customer’s insurance policies.

The customer shall be responsible for the vehicle during the rental period, that is, from the moment he/she collects the vehicle until the moment he/she delivers or returns it correctly to AUTOREISEN. If the return is not made in the manner indicated by AUTOREISEN, the responsibility of the customer for the rented vehicle will be extended until the moment of registration by AUTOREISEN of the actual receipt of the vehicle.

In the case of connected or geopositioned vehicles (i.e., vehicles that have been manufactured, or are equipped with, on-board devices or GPS services, and which are therefore connected to the internet at all times), commands may be sent to the vehicle, and certain information may be received from it, including geolocalisation (GPS) data. The GPS service forms part of the contracted service in these cases, and operates as a protection measure for our vehicles, their occupants and any other third party during the hire period, and all AUTOREISEN’s legally required guarantees in this area will apply. Such data will be used solely for the purpose of preventing crimes against property if the vehicle is not returned at the time agreed in the contract, for the maintenance and care of our fleet, and to establish, verify and investigate damage to vehicles or sustained in accidents.

The customer’s use of the vehicle must be subject to the following obligations:

• Compliance with relevant local, national and international laws.

• It is prohibited to use the vehicle for unlawful purposes, or as a means for committing them.

• It is prohibited to use the vehicle for pushing or towing any other vehicle.

• The vehicle must be driven only on public highways. It is prohibited to drive it in places that are not suitable for public transport, or along unsurfaced roads — or roads that are surfaced, but have severe defects that could cause damage to the underside of the vehicle.

• It is prohibited to drive under the influence of alcoholic drink, drugs, narcotics or any other toxic or psychotropic substance.

• It is prohibited to use the vehicle on any speed track, or competitive track or private track, or for any other use or purpose that is either illegal or not authorised by AUTOREISEN.

• Any negligent conduct in response to flashing alarm signals from the rented vehicle is prohibited.- Sub-leasing of the vehicle is prohibited.

• It is prohibited to use the vehicle for commercial or advertising purposes.

• It is prohibited to soil the interior of the vehicle beyond what could be caused by reasonable and careful use.- Customers are expressly required to use the correct fuel for the vehicle.

• Customers are required to ensure that, when the vehicle is left parked, it is completely locked.

• The customer is required to correctly install children’s safety seats (if these have been requested).

• The customer is required to ensure that luggage or surfboards are correctly secured in the roof racks if these have been hired.

• If the customer notices any malfunction or fault with the vehicle, they are required to stop, park correctly and safely (if this is possible), and inform AUTOREISEN immediately.

Any unauthorised use of the vehicle by the customer shall result in early cancellation of the contract by AUTOREISEN, on the grounds of culpable negligence. AUTOREISEN will also demand compensation for any harm and damage caused.

The delivery and return of the rented vehicle will be made at the office, dates and times specified in your reservation (confirmed by AUTOREISEN).

The customer accepts that the vehicle is the property of AUTOREISEN, that it is in perfect working order and meets the highest standards in terms of quality and cleanliness, and that it has all its documents, tyres, tools and accessories. The customer undertakes to keep and drive the vehicle in compliance with the rules of the Highway Code, and in adherence to these GCCs.

In this respect, the customer may not modify any technical feature of the vehicle, keys, equipment, tools and/or accessories, nor make any change to its exterior and/or interior appearance. Failing this, the customer shall bear the corresponding costs in order to return the vehicle in its original condition without prejudice to any damages caused to AUTOREISEN arising from the reconditioning of the vehicle for the time it has to be immobilised as well as any other damages caused to AUTOREISEN.

Under no circumstances may the vehicle be returned on an island different from that indicated in the rental contract.

If the return office for a reservation is not the same as that for collection of the vehicle, and the duration of the reservation is 3 days or less, an additional 10 € will be charged. This amount is already included in the price shown on the web when the user makes a reservation specifying this feature.

However, if the customer returns the car to a different office from the one specified in his/her rental contract, the company will make an additional charge of 10

The vehicle hired can only be collected during opening hours, but can be returned outside the rental office’s normal opening hours without any additional charge, as stated during de reservation process.

Opening hours at the offices depend on the timetable of the airport where they are located. You can consult the standard timetables in the following link: Locations for Rent.

If your flight is delayed or cancelled, please inform us in good time in order to be able to provide you with better customer service in these cases. If you fail to do this, we cannot guarantee the maintenance of your reservation, although AUTOREISEN will endeavour to hold it for as long as possible. For this reason, when it is no longer feasible, AUTOREISEN reserves the right to cancel your reservation and, therefore, to be able to dispose freely of the reserved vehicle in such cases without entitlement to compensation.

It is the customer’s responsibility to inspect the vehicle on collection. It is in the customer’s own interests to take a few minutes to check the vehicle when they collect it. In the event that the customer finds any fault that is not mentioned in the contract, they must inform us of this before leaving the vehicle hire office. Otherwise, the customer will be deemed to have accepted that the car is in perfect working order, and of the highest standard of quality and cleanliness, and AUTOREISEN will not accept any subsequent claim in this regard.

The vehicle must be returned in the same condition as received, except for normal wear and tear. Otherwise, the customer shall provide documentation, reports or supporting documents regarding any incidents or damage to the vehicle

AUTOREISEN reserves the right to identify/check the vehicle, or have it identified/checked at any time.

In the event that AUTOREISEN finds damage to the vehicle, the cost of repairing the damage will be added to the amount that the customer has to pay for the hire period. The customer will not be responsible for this payment if they can demonstrate that the damage did not result from any failure to adhere to the contract or from any negligence on their part.

Please ensure that no item of property is left in the vehicle at the moment of its return. If this happens, AUTOREISEN is not held responsible for your

Any customer who wishes to extend the initial duration stated in this contract (specifically, to change or extend the date of return of the vehicle) must request the change by contacting AUTOREISEN in writing, at least twenty-four (24) hours before the initial expiry date of the contract. They must also attend one of AUTOREISEN’s offices in person in order to sign any new contract containing the new conditions for use of the vehicle — including the rates applying at the time of the extension request (i.e. the full rate depending on the season, as well as the relevant tax and insurance charges). In all cases, the hire company reserves the right to either accept or refuse to renew the contract.

If the customer returns the vehicle before the end of the hire period as set down in the contract signed by the parties, the lessor will not be obliged to refund the customer any monetary sum in respect of the days or period when the customer did not benefit from the use of the vehicle.

The final price of the reservation of the vehicle includes the following items:

• Taxes (IGIC/IVA included).

• Unlimited mileage.

• Second driver free of charge.

• Service in our office at the airport.

• Cancellation of the free reservation (free booking cancellation).

• Approved seats for babies and booster cushions for children free of charge (not ISOFIX ones that can be optionally hired by our customers)"

It is important to note that according to Spain's General Traffic Regulations: minors with a height of 135 cm or less must use an approved child restraint system.

• The following insurances (without excess/zero excess):

   • Collision Damage Waiver (CDW).

   • Protection against car theft (TP).

   • Damage to third parties (TI)."

No excess amounts are required. We do not require any cash deposit, or credit card pre-authorization.

Our insurance does not cover the following situations or contingencies:

• Damage to the tyres and wheels.

• Loss or breakage of the car keys.

• Wrong refuelling.

• Accidents related to reckless driving or under the influence of alcoholic drinks, drugs, narcotics or any other toxic or psychotropic substances.

• Driving off-road.

• Fines.

• Removal or theft of elements or items from inside the vehicle."

The duration and effect of the insurance contracted by the customer shall correspond exactly to the duration of the hire contract, so that if any accident should occur after the end of the contract between the parties, all damages and compensations, expenses, costs, and damage or harm that may be generated shall be the sole responsibility of the customer, and AUTOREISEN will be exempt from any such responsibility.

As an optional extra, customers may contract with us a supplement to the insurance cover included in the hire price of the vehicle (Comfort Plus Super Insurance), which includes: loss of keys, damage to wheel rims, damage to tyres, refuelling with the wrong type of fuel, and accidental discharge of the battery (due to forgetting to switch off the lights). The cost of this optional insurance is €2 per day, up to a maximum of €30, as indicated in Condition no 7 of these terms and conditions. This supplement is also with zero excess.

As optional or additional services customers can hire the following optional extras (not included in the reservation price of the vehicle):

• A roof rack to transport luggage, at a daily cost is 2 €/day. It does not include the cordage, only the clamping bars to the vehicle. Roof-racks can carry up also to 2 surfboards, properly attached. In any case, AUTOREISEN does not assume responsibility for any damage to the vehicle or to third parties caused by objects transported on the roof of the vehicle. Any such damage is the responsibility of the customer.

• Baby seat ISOFIX, at a daily cost is 5 €/day up to a maximum of 45 €, beyond which, there is no additional charge for the customer.

• Child seat ISOFIX, at a daily cost is 5 €/day up to a maximum of 45 €, beyond which, there is no additional charge for the customer.

• Child booster seat ISOFIX, at a daily cost is 5 €/day up to a maximum of 45 €, beyond which, there is no additional charge for the customer.

• Super Insurance Comfort Plus, covers Loss of keys. Damage to wheel rims, Damage to tyres, Refuelling with the wrong type of fuel, inadvertent run-down of battery (due to forgetting to switch lights off). The cost of this optional insurance is 2 €/ day up to a maximum of 30 €, beyond which, there is no additional charge for the customer."

All our basic and optional services, if contracted by our customers, are available for them and guaranteed in the specific conditions contracted by them with Autoreisen.

At AUTOREISEN we do not sell petrol, nor do we fill the tank with fuel before the car is collected. However, the customer must return the vehicle with the same amount of fuel as was in the tank when the vehicle was collected; if there is less, the customer must pay the difference. In the event that the vehicle is returned with more fuel in the tank than when the customer received it, no payment in terms of the excess or difference will be made to the customer.

The customer expressly undertakes to pay the cost of any fines, judicial and extra-judicial expenses deriving from unpaid parking fees, violations of traffic and transport laws, or any other laws that may be relevant, whether directed against the vehicle itself or the driver of the vehicle, during the period while the contract is in force, unless these are the fault of the lessor.

Provided that it has taken the necessary precautions and done everything necessary to prevent them, AUTOREISEN shall bear no responsibility for any mechanical faults affecting the vehicle, nor for any damage resulting from such faults, nor shall it be responsible for expenses, delays or harm resulting directly or indirectly as a consequence of such failures or breakdowns, and reserves the right to cancel the contract in such cases. The exclusion of responsibility in this area will be effected to the full extent permitted by the relevant Spanish legislation.

No refund will be made to the customer for early return of the vehicle.

AUTOREISEN assumes no responsibility for the loss or damage to goods or items stored or carried in the vehicle. The customer must ensure that no items belonging to them or in their care are left in the vehicle.

If you wish to contact AUTOREISEN about any question relating to your reservation or contract, you can do so by email to this address: reservas@autoreisen.es

If you wish to make a complaint or claim in relation to our GCCs or to the service offered by AUTOREISEN, you can contact us by email at this address: atencioncliente@autoreisen.es.

In addition, all our offices have official complaint forms for use by our customers.

You may access information on the handling of your personal data, as well as other legal conditions relating to the functioning of our online platform, via the links below: Data, Cookies and Privacy Policy.

Your personal details will be processed by SPECIAL PRICES AUTO REISEN, S.L. for adequate provision, management, information, customer service and quality control of the services contracted by you in execution of the contract between both parties and applicable regulations, as well as the sending of satisfaction surveys. In addition, in fulfilling the contract and the legal obligations to which AUTOREISEN is subject, the company may engage in data handling aimed at detecting fraud and other unauthorised or unlawful activities, or activities that may involve improper use of our vehicles in respect of the law and our GCCs. All of the foregoing has legal grounds based on the contractual relationship between the parties and, in the case of the sending of satisfaction surveys, on the legitimate interest of AUTOREISEN. Your personal details will be kept for as long as is required for the execution of the contract.

Furthermore, please be advised that AUTOREISEN, as the Responsible Entity, handles information given to us by interested parties for the purpose of offering them products and services in accordance with their interests, and in order to improve their experience as users, by developing a customer profile, based on the information provided, and justified as a legitimate interest of AUTOREISEN. No automated decisions will be taken on the basis of your customer profile. Personal data provided to us will be retained for the lifetime of the contractual relationship and, in any case, until its removal is requested by the customer.

In the case of connected or geopositioned vehicles (i.e., vehicles that have been manufactured, or are equipped with, on-board devices or GPS services, and which are therefore connected to the internet at all times), commands may be sent to the vehicle, and certain information may be received from it, including geolocalisation (GPS) data. The GPS service forms part of the contracted service in these cases, and operates as a protection measure for our vehicles, their occupants and any other third party during the hire period, and all AUTOREISEN’s legally required guarantees in this area will apply. The handling of this data is justified on the grounds that it is used for the purpose of preventing crimes against property, for the maintenance and care of our fleet, and to establish, verify and investigate damage to vehicles or sustained in accidents. Further, you are advised that your personal details will not be passed to third parties, except for the purpose of preventing or investigating crimes against property, in which case your details can be passed to the relevant State Authorities or Forces.

Generally, we will not pass your personal details to any third party — apart from banks and lending or finance institutions, in order that they can process the appropriate payments to the relevant administrative, regulatory, and judicial bodies and, if applicable, to the police and to insurance companies responsible for administering the contracted insurances. No international transfers of your data will be made. We will keep your data for the purpose of fulfilment of the contract. AUTOREISEN has several personal data processors under its control, to whom it allows access to these data, as trusted suppliers, to the extent strictly necessary for the provision of the services contracted with them. Such data processors operate under a service contract under the terms, conditions and guarantees contained in Article 28 of GDPR, carrying out the corresponding controls, inspections and audits in this area in order to verify that such data processors strictly comply with the contracts executed for this purpose and applicable regulations.

You can exercise your rights of access, rectification, deletion, limitation of handling, data portability, or opposition, and your right not to be the subject of a decision based solely on automatic data handling, by sending a request by email to our Data Protection Office at: privacidad@autoreisen.es.

In the event that you consider that your personal rights have not been properly respected, you can make a complaint to the Spanish Data Protection Agency. You can find further information in our Privacy Policy.

In the event of any dispute or disagreement in respect of any of these conditions, the parties waive their right to any other jurisdiction that may apply, and agree to be subject to the Courts and Tribunals of Santa Cruz de Tenerife or of Las Palmas de Gran Canaria, in compliance with the terms of Spanish law that apply in each case.

These conditions may be modified by AUTOREISEN at any time, particularly, in order to adapt to regulatory changes or to the applicable trade policy, and therefore we recommend that, before renting a vehicle through our platform, customers read these terms and conditions carefully